Shipping & Handling
ORDER & TRACKING
PRODUCT AVAILABILITY
Jenny Beauty Salon makes every effort to ensure that all of the merchandise we feature is in stock.
In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items on your order and send you an email indicating that one of your selected items is out of stock. The out of stock item will be refunded and you will not be charged. We will not ship the item when it is back in stock, as we do not have a backorder system.
BILLING
- All of our items are listed in US Dollar and all payments must be made in US currency.
- We accept payments with Visa, MasterCard, American Express, and Discover cards.
- We currently do not accept checks or any money orders.
- We charge tax for orders within the state of California. The tax rate is 8.25%
ORDER PROCESSING
- Orders placed from Monday through Friday will be processed within 1-2 business days. We do not process orders during weekends and federal holidays which means orders placed on these times will begin processing the following business day.
- Successfully placed orders will receive an email confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation. Our customer service hours is from 9AM to 5PM, Monday-Friday. We typically respond within 24-48 hours.
If you need to change, cancel, or any other assistance with your order, please contact us immediately via email. We will not be able to make change requests once your order is done processing or once it is shipped. We will not be able to make changes to your order via PayPal comments
ORDER TRACKING
- Please log in to your account to view your recent order history, status, and tracking information. If you do not have an account with us, please contact us and we will be happy to update you with your order status. Orders that are “Processing” have been received and are in our queue.
- Your tracking information can also be found by logging into your account and viewing your orders.
HOW TO FIND YOUR ORDER STATUS
Jenny Beauty Salon makes it easy for you to check the status of your order anytime, anywhere. Just follow these simple steps to view your order details:
- Go to your account and log in with the email used to place the order.
- Open the “Orders” section to see your full order history.
- Select the order you’d like to check for its details, status, and any tracking information.
SHIPPING INSURANCE
We pack each individual order with care, but unfortunately some items may still arrive damaged. Unfortunately, orders can also be lost in transit, or worse, stolen. Filing claims with USPS can be tedious and take weeks! We’re happy to partner with Navidium Shipping Protection, which will allow you to purchase coverage for these instances for a very small fee during checkout.
Filing a claim is easy, and resolutions done quickly. You will either receive a replacement or fully reimbursed back to your original form of payment. We are excited to be able to offer this protection.
LOST / STOLEN PACKAGES
- Shipment tracking shows as “delivered”, but you have not yet received it.
- Shipment has been sent out, but there is no movement in the tracking after 7 days from the last checkpoint.
- If there is a high volume of packages with our carrier and are aware of the delays, we reserve the right to classify your shipment as “delayed”, but otherwise you will receive a replacement or refund.
DAMAGES
- Any broken bottles or damaged items that may have broken during transit.
- Some of your order is missing due to package tampering during transit.
NOT COVERED
- Missing packages due to incorrect address information provided during checkout.
- Shipping delays due to carrier.
- Items that are returned to us that are not in resalable condition. This includes undamaged items being sent back for return, but broken in transit due to insufficient packing, or items returned back to us because they have been used.
SUBMITTING A CLAIM
- Please use our jennybeautysalonsale@gmail.com in order to start a claim.
- Photos will need to be provided on the portal for any damaged items.
- We ask that you wait three business days after delivery before filing any claims for “lost/stolen” packages.
- Have a Navidium Shipping Protection claim to file? Email us at jennybeautysalonsale@gmail.com and we’ll help you start it.
*Claims for packages marked as “delivered” must be filed after 5 days and before 15 days from the date the package was marked as “delivered”. Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days and within 30 days from the last checkpoint.
If your package happens to arrive after the claim has been resolved, we kindly ask that you send it back at our expense.
By selecting Navidium Shipping Protection, you agree to these terms and conditions.
UNPROTECTED ORDERS
- If something goes wrong with your order, and you did not select Navidium Shipping Protection, we will happily provide you with store credit for the price of the products only, minus tax and shipping, which can be used to replace the items.
SHIPPING & HANDLING
SHIPPING
Delivery times depend on your location and the shipping method you choose. Orders placed during promotional sales may experience slight delays. While we will do all we can to ensure your order is delivered on time. SleekNail cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.
We do not process orders during weekends and federal holidays which means orders placed on these times will begin processing the following business day. Once your order has been shipped, you will receive an automated e-mail with your tracking information. You can also verify this information by visiting our website and logging into your account to view your order details.
Orders $85+ ship for only $5!
(All 50 states)
*after discounts are applied and before taxes
| Method | Exclusion | Estimated Delivery Time (Includes processing time) | Price |
|---|---|---|---|
| STANDARD Carrier May Vary |
None | 4 – 8 Business Days | Starting $6.99
$85+ flat $5 |
| EXPEDITED USPS Priority + Priority Processing |
Hair Products | 3 – 5 Business Days | Starting $10.99 |
| EXPRESS USPS Express + Same Business Day Processing* |
Hair Products | 1 – 2 Business Days (Orders placed by 12pm PT will ship same business day except for weekends & holidays) |
Starting $43.99 |
Hair products must be shipped ground due to federal regulations. *If no one is home to receive the package, please contact your local postal to arrange delivery.
INTERNATIONAL SHIPPING
We are no longer shipping internationally due to temporary customs regulations. We want to ensure an excellent customer experience each time you purchase with us and due to these new regulations, we are unable to meet our standards. Thank you for understanding, and we hope we are able to ship internationally again soon!
FAQ
My tracking number says that my package was delivered, but I have not received it. What do I do?
We suggest you check your local post offices because sometimes they hold the package. If you are still having trouble locating your package, please email us and we will help resolve the issue.
*Please verify your address before placing your order. We will not be responsible if the address you provided is undeliverable and return back to us. If the package is return back to us due to “undeliverable address”, we can re-ship your package at your cost.